Refund policy
Return and Refund Policy
LYSUMA currently sells digital products delivered electronically. No physical product is shipped.
Digital Products
Due to the nature of digital content, purchases are generally non-returnable once delivery of the digital content has begun, except where a refund or other remedy is required by applicable law.
For customers who have a statutory right of withdrawal, including eligible consumers in the European Union, immediate access to the digital content is provided only after the customer expressly consents to the delivery beginning during the applicable withdrawal period and acknowledges that, once delivery begins, they may lose their statutory right of withdrawal in accordance with applicable law.
This consent and acknowledgement are requested before checkout and may be recorded with the order.
Problems With Your Purchase
If you experience a technical problem accessing or downloading your files, receive incorrect files, or the digital content is defective or not provided as described, please contact us. We will review the issue and, where appropriate, provide replacement access, correct the problem, or provide another remedy required by applicable law.
Refund Requests
Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
If you believe you are entitled to a refund or other remedy, please contact us at contact@lysuma.com and include your order number and a brief description of the issue.
Submit a Return or Cancellation Request
You can also submit a return or cancellation request electronically through your LYSUMA customer account.
Submit a return or cancellation request
Contact
For questions about this Return and Refund Policy, contact us at: